Q1. What is non-verbal communication? Discuss the various kinds /modes of non-verbal communication.

Q2. Discuss the socio-psychological barriers to communication. Suggest ways to overcome them.

Q3. Prepare a 5-minute presentation on how to prepare for a job interview.

Q4. What do you understand by visual aids? Suggest areas where it is advisable to use visual aids. How do visual aids help the presenter to perform effectively?

Q5. It is important to be a good listener while in a meeting so as to respond to the views of the other participants and to articulate your own opinions. Listening carefully will enable you to ask questions and seek clarification about what you do not understand. Suggest ways how one can be an active participant in a meeting? List a few etiquette to be observed while in a meeting.

Q6. What are the four levels of comprehension? Mention any two interpretive abilities with examples.

Q7. Write short notes on :

• A) regression (100 words)
• B) subvocalising (100 words)
• C) Creative reading (100 words)
• D) critical reading. (100 words)

Q8. You are the manager of "Vikas Bank" in Gurugram. One of your valued customers, Ms. Ananya Sharma (account number ending in 7890), has recently incurred a ₹500 penalty due to an insufficient balance in her savings account. While the bank policy requires charging this fee, you want to ensure Ms. Sharma feels appreciated and understood, not just penalised. Write a formal letter from the bank manager to Ms. Ananya Sharma. Your letter should clearly state the reason for the charge, the amount, and when it was applied. However, the overall tone should be friendly, understanding, and reassuring, emphasising the bank's commitment to her financial well-being and offering assistance if needed. OR You are the Customer Relationship Head at "Connect India Broadband." You have a long-standing customer, Mr. Rakesh Kumar (account number CI-2023-555), who has generally been very reliable. However, his internet bill has been outstanding for the past three consecutive months. While you want to maintain a positive relationship, it's crucial to inform him that continued non-payment will, unfortunately, lead to service disruption. Write a letter to Mr. Rakesh Kumar. Begin by highlighting his long-standing loyalty and the quality of your service. Then, subtly and positively (without explicitly stating "you haven't paid"), inform him about the outstanding balance for the last three months. Gently explain the importance of timely payments for uninterrupted service and politely request him to clear his dues to continue enjoying their services. Avoid a threatening or demanding tone; instead, aim for helpful and understanding, while still conveying the seriousness of the situation.

Q9. Imagine three young entrepreneurs, Rohan, Sameera, and Arjun, are having a casual breakfast at a new eco-friendly cafe in Bengaluru. They're discussing the challenges and opportunities facing India. The discussion unfolds as follows : Rohan and Sameera are strong advocates for prioritising environmental sustainability, even if it means slowing down certain aspects of rapid industrial growth. They argue that India's future depends on urgent action regarding climate change, pollution, and resource depletion, citing the severe impact on public health and agriculture. They believe in stricter environmental regulations and investing heavily in renewable energy and sustainable practices. Arjun, while acknowledging environmental concerns, emphasises the immediate need for robust economic development and job creation, especially in rural areas. He argues that poverty alleviation and improving living standards for a vast population sometimes necessitate compromises on environmental fronts in the short term. He believes that with a stronger economy, India will eventually have more resources to invest in environmental protection. The conversation then shifts to the role of local communities in development projects. Sameera and Arjun find common ground here. They both believe that involving local communities in the planning and execution of development projects (be it infrastructure, industry, or environmental initiatives) is crucial for their success and long-term sustainability. They argue against top-down approaches that often neglect local needs and knowledge. Rohan, however, has a slightly different perspective. While he agrees on community involvement, he also highlights the necessity of strong, centralised government policies and expert guidance to ensure large-scale, impactful changes, particularly in areas like national infrastructure and major environmental protection programs. He worries that relying solely on local initiatives might lead to fragmented efforts and slow progress on critical national issues. The Group Discussion Question: Considering the varied perspectives of Rohan, Sameera, and Arjun, and drawing upon your insights, prepare a Group Discussion on the topic: "In the context of India's development, how can a balance be achieved between rapid economic growth and environmental sustainability? Discuss the roles of government, industry, and local communities in fostering a development model that is both prosperous and environmentally responsible."