1. Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
- Account Information: Name, email address, phone number, and enrollment details
- Payment Information: Processed securely through Razorpay (we do not store credit card details)
- Usage Data: Pages viewed, downloads, search queries, and interaction with content
- Device Information: Browser type, IP address, operating system, and device identifiers
- Communication: Support requests, feedback, and correspondence with our team
2. How We Use Your Information
We use the collected information for the following purposes:
- Provide and maintain our services
- Process payments and manage your account
- Send you updates about new content and features
- Respond to your support requests and inquiries
- Analyze usage patterns to improve our platform
- Detect and prevent fraud or security issues
- Comply with legal obligations
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Payment Processing: With Razorpay for secure payment transactions
- Service Providers: With third-party services that help us operate (e.g., hosting, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures to protect your data, including:
- SSL/TLS encryption for data transmission
- Secure database storage with access controls
- Regular security audits and updates
- Password hashing and authentication tokens
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for authentication and core functionality
- Analytics Cookies: Help us understand how users interact with our platform
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but disabling them may affect functionality.
6. Your Rights and Choices
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at help@ignousolver.com
7. Children's Privacy
IGNOUSolver is intended for users who are 18 years or older. We do not knowingly collect information from children under 18. If you believe we have collected data from a minor, please contact us immediately.
8. Data Retention
We retain your personal data only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will remove your personal information within 30 days, except where required by law.
9. Third-Party Services
Our service may contain links to third-party websites or services (e.g., WhatsApp, official IGNOU website). We are not responsible for their privacy practices. We encourage you to review their privacy policies.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. Continued use after changes constitutes acceptance.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: help@ignousolver.com
- Phone: +91 88008 71596
- WhatsApp: Chat with us
- Address: New Delhi, India
By using IGNOUSolver, you acknowledge that you have read and understood this Privacy Policy.