Q1. Choose any Financial Institution of your choice and discuss the impact of technology on the services provided by this Institution in the past two to three years.
- Commercial banks leveraged digital transformation for core services via mobile apps and eKYC.
- AI/ML and big data analytics personalize customer experience, offering tailored products and robo-advice.
- Technology, particularly AI-driven models, streamlined loan approvals and credit assessments.
- Payment services revolutionized by UPI, QR codes, and NFC for instant, secure transactions.
Answer: I have chosen a Commercial Bank as the financial institution for this discussion, given its pervasive role in the financial ecosystem and the significant impact technology has had on its operations and services. In the past two to three years, technology has fundamentally reshaped how commercial banks operate, deliver services, and interact with customers, driven by factors like increasing digital literacy, FinTech competition, and the accelerated digital adoption during the global pandemic. O...